Frequently Asked Questions

On the welcome screen, there is a link below the "Log In or Register" buttons that says "I forgot my User ID". Click on that link. The system will ask you to re-enter information from your Health Plan Member Card and will email your User ID to you.
User IDs must be 8-25 characters. User IDs are not case sensitive.
Your Password must be 8-25 characters, containing at least one number, one capital letter and one lower case letter. Passwords are case sensitive.
Your Password must be 8-25 characters, containing at least one number, one capital letter and one lower case letter. Passwords are case sensitive. You will be locked out after three attempts so if you do not remember your password, please click the "I forgot my password" link below the "Log In or Register" button.
When you log in with a temporary password sent to your email by the system, you will be asked to change your password to something of your own choosing. Then you will be able to log in with your User ID and the new password you have chosen.
A member is locked out of the website if a User ID or password is entered incorrectly three times. The website should be accessible again after 20 minutes have passed.
There is a variety of account information you can access via the website such as:
1. View and manage OTC member account information
2. View catalog items
3. View available benefit balance
4. Determine when benefit expires
5. Determine when next benefit will be available
7. Search for specific over-the-counter products
8. Order over-the-counter products
9. Track orders and determine home delivery dates
10. Download a product catalog
11. Print a mail in order form
A link to download a product catalog is available on website. Click the My Account button at the top of the page and choose the "Download Catalog/Order Form" link.
A link to download a mail-in order form is available on the website. Click the My Account button at the top of the page and choose the "Download Catalog/Order Form" link.
If you need to change your primary address, you will need to contact your health plan and your local Social Security Administration office to permanently update your address. Social Security will in turn provide the update to Medicare. Your health plan phone number can be found on the back side of your health plan member card.
Your available OTC benefit is listed on the welcome page of the website. Benefits credited monthly are available on the 1st day of each new month. Benefits credited quarterly on credited on the 1st day of each new quarter.
No. This is a supplemental benefit under the insurance plan of the member and it is meant for the member to use only.
There is an "Order History" link on the "My Account" page. The "Order History" link contains a list of all orders placed for health products. The member can access this link to check the status of an order. The member can sort orders by order number, order date, or status. Even if a member places an order by phone or mail, the order will display in Order History on the website.
This may happen if the product is out of stock or recent product updates may not yet be on the website.
Orders are delivered within 7-10 business days.
No. There is no charge to you for shipping and handling.
Copyright © 2018 Cigna HealthSpring, All rights reserved.
Access to this site is restricted to members of the stated health plan for the sole purpose of ordering applicable OTC products available with your health plan. Use of this site is governed by the following Terms and Conditions. Please read our Privacy Policy for information regarding the use and protection of your personal information.

Y0036_18_67648 Accepted